A Rose by Any Other Name
Shakespeare had Juliet say in Romeo and Juliet, “What’s in a name. That which we call a rose by any other name would smell as sweet”. Or would it?
I believe Shakespeare was pointing out that it is not the name but the nature of the object that really matters. What counts is what it is not what we call it. So does the label we use to describe our activities really matter? Are the labels “training”, “presenting”, “facilitating” meaningfully different or are they just alternative terms for “communicating”. Do they communicate any clear and specific meanings to anybody. Well, I think the answer is no and yes. That is “no” they are not necessarily clearly and specifically different activities and “yes” they can and perhaps should be quite clearly and specifically different activities. The key word here is “activity” for, as Mark Twain once remarked, “Actions speak louder than words but not nearly as often”, so the establishment of difference
between these terms happens with their practice and application rather than just in the use of the label.
That is, there is no point in taking a straight presentation and calling it training or facilitation unless you change the nature of the process. The name change by itself does nothing. Such label manipulation is often used to market a presentation to an audience by changing their perception of what to expect. But if we disappoint them by just serving up a presentation labelled as training they will be suspicious of future offerings. Let’s face it, we have all seen this happen much too often. So what are the changes we need to make to the process so we meet audience expectations and make best use of the different labels?
What are the expectations raised by each of the labels?
We can look at the expectations in three useful categories:
• Subject matter expertise
• Process expertise
• Focus of attention
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